At Gomart.lk, your satisfaction is our priority. If you’re not fully happy with your purchase, we’re here to help make things right.

Return Eligibility

  • You can request a return within 14 days from the delivery date.

  • Items must be unused, in their original condition, and in the original packaging.

  • Proof of purchase (such as an order confirmation or receipt) is required.

Items Not Eligible for Return

We cannot accept returns for:

  • Perishable goods (e.g., food, flowers)

  • Customized or personalized products

  • Items clearly marked as non-returnable at the time of purchase

  • Items returned after the 14-day window

How to Start a Return

Step 1: Email us at [email protected] with your order number and the item details.

Step 2: We’ll guide you through the return process and provide shipping instructions. Please make sure the item is securely packaged to avoid damage.

Step 3: Once we receive and inspect the returned item, we’ll notify you whether your return has been approved.

Refunds

  • Approved Returns: If your return is approved, a refund will be issued to your original payment method. Processing time may vary based on your bank or card provider.

  • Partial Refunds: Items returned damaged, incomplete, or showing signs of use (not caused by us) may only qualify for a partial refund.

  • Haven’t received your refund yet?

    1. Check your bank or card statement

    2. Contact your payment provider (processing may take a few days)

    3. Still nothing? Email us at [email protected]

Exchanges

If your item is defective or damaged, we’re happy to replace it with the same item.

To request an exchange, contact us at [email protected]. We’ll guide you on returning the faulty product and sending the replacement.

Shipping Costs

  • Customer-initiated returns: Return shipping costs are your responsibility and are non-refundable. If a refund is issued, the return shipping fee may be deducted.

  • Our error (e.g., wrong or faulty item): We’ll cover the full cost of return shipping.

Non-Returnable & Non-Refundable Situations

We cannot offer refunds or accept returns for:

  • Items not in their original condition, damaged, or missing parts not due to our error

  • Returns made more than 14 days after delivery

Contact Us

Have questions or need help with a return? Reach out to our friendly support team:

Phone: +94 91 123 4567
Email: [email protected]